Country
TERMS AND CONDITIONS (Country Retreats)
Please note that our cottages are non-smoking and we're sorry but we are unable to take pets (unless it is particularly specified that your cottage does accept a well behaved dog)
Budle Falls will accept a small well behaved dog with prior arrangement - £25 doggy fee
DEFINITIONS
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“Long Break”
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means a stay at the Property of 5 or more nights.
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“The Property”
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means the relevant property from the CR collection for which you make a booking.
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“Short Break”
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means a stay at the Property of 3 nights or less from a Friday to a Monday or 4 nights from a Monday to a Friday.
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"You" and "your"
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means any and all persons using this website or making a booking with CR.
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"We", "us", "our" and “CR”
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means
Country Retreats
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1. CONTRACT
1.1 The contract for a holiday rental shall be made between you and the owner of the property for which the booking is made. CR act as agent for the property owners (“Owners”) and are not principals.
1.2 The contract between you and the Owner becomes binding only when CR issues the booking confirmation and the deposit is paid in cleared funds. The contract will be subject to all of the following conditions.
2. PAYMENT
2.1 A non-refundable deposit of 25% of the rental fee is payable at the time of booking.
2.2 The balance must be paid at least two calendar months prior to the start of the rental period. Non-payment of the balance on or before the due date shall be construed as a cancellation of the contract by you and the terms of condition 3 shall apply.
2.3 For bookings made less than 2 calendar months prior to the start of the rental period, the full balance is dueat the time of booking.
3. CANCELLATION
3.1 In the event that you need to cancel a confirmed Long Break booking, this must be done in writing and a cancellation charge will be due as follows:-
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No of days before start date
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Cancellation Charge payable by you
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More than 70 days
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Full Deposit
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42 – 69 days
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50% of cost
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28 – 68 days
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75% of cost
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0 – 27 days
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100% of cost
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3.2 Unfortunately, we are unable to offer any refund for cancelled Short Breaks.
4. CHANGES TO YOUR HOLIDAY
4.1 Holiday dates may be changed, for new dates at the same Property, provided the Property is available for the new dates and if the changes are agreed more than 2 calendar months prior to the start of the original holiday dates. An administration fee of £25 will be due and payable for any such change.
4.2 A change of Property within the CR collection is only possible:-
4.2.1 provided the change Property is available; and
4.2.2 if both the Owners of the original Property and the Owners of the change Property agree to the change (this is necessary because upon issuing the original confirmation you have entered into a contract with the owner of the original Property);
4.2.3 and if the changes are made more than 2 calendar months prior to the start of the original holiday dates.
4.2.4 upon payment of an administration fee of £50 for any such change.
If the change can not be agreed then it will be treated as a cancellation and the terms of clause 3 will apply.
4.3 In the event that we have to make changes to the booking (e.g. by reason of the unexpected withdrawal of the Property by the Owner from the CR collection or it suffering damage that requires repair), NCR will endeavour to make a suitable alternative booking at another property. If it is not possible to find an alternative, we will refund all sums paid by you and this will be the only obligation or liability of NCR to you in such circumstances.
5. PERIOD OF HIRE
Rentals commence, unless otherwise notified, at 4.30pm on the day of arrival and end at 10am on the day of departure.
Rentals commence, unless otherwise notified, at 4.30pm on the day of arrival and end at 10am on the day of departure.
6. PETS
CR regrets that it does not accept pets at any of the properties (unless it is specifically specified that your cottage does accept a well behaved dog. Budle Falls will accept a small well behaved dog with prior arrangement)
CR regrets that it does not accept pets at any of the properties (unless it is specifically specified that your cottage does accept a well behaved dog. Budle Falls will accept a small well behaved dog with prior arrangement)
7. NUMBER OF PERSONS USING THE PROPERTY
7.1 The number of persons occupying the property must not exceed the maximum number stipulated in the brochure/website/booking form. NCR reserve the right to refuse entry to the entire party if this condition is not observed.
7.2 In certain of the properties we are able to provide a toddler mattress for use on a bedroom floor at a charge of £25. Please enquire as early as possible as to whether this service is available at your property of choice to avoid disappointment.
8. CARE OF THE PROPERTY
8.1 You agree that you shall take all reasonable and proper care of the Property and its furniture, pictures, fittings and effects in or on the Property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You will be liable for the cost of any damages, breakages, losses and any extra cleaning or repair costs which are incurred due to non-compliance with this condition.
8.2 We reserve the right to request a good housekeeping deposit for Christmas and New Year bookings, single sex groups or younger parties, long stay bookings or when more than one property is being booked. Where such a deposit is payable, you will be informed at the time of booking and this can either be added to the total price or be paid as a separate cheque.
9. COMPLAINTS
Should there be any cause for complaint during the occupation of the Property, it must be notified promptly to NCR and in the case of a serious problem confirmed in writing. CR can not take responsibility for any such complaints but will immediately pass on details to the Owners.
Should there be any cause for complaint during the occupation of the Property, it must be notified promptly to NCR and in the case of a serious problem confirmed in writing. CR can not take responsibility for any such complaints but will immediately pass on details to the Owners.
10. LIABILITY
NCR, its employees and agents shall not be under any liability to you or third parties for any loss or damage arising from breach of contract, negligence, misrepresentation or otherwise. If the Property which the Client has booked becomes unavailable or unusable for some reason prior to the date of booking, then CR’s sole obligation will be in accordance with clause 4.
NCR, its employees and agents shall not be under any liability to you or third parties for any loss or damage arising from breach of contract, negligence, misrepresentation or otherwise. If the Property which the Client has booked becomes unavailable or unusable for some reason prior to the date of booking, then CR’s sole obligation will be in accordance with clause 4.
11. WARRANTIES
NCR does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its servants or agents.
NCR does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its servants or agents.
12. RIGHT OF ENTRY
NCR shall be allowed the right of entry to the property at all reasonable times on reasonable notice for the purpose of inspection or to carry out any necessary repairs or maintenance.
NCR shall be allowed the right of entry to the property at all reasonable times on reasonable notice for the purpose of inspection or to carry out any necessary repairs or maintenance.
13. SMOKING
All of our properties are non-smoking properties.
All of our properties are non-smoking properties.
14. SAFETY
Guests must accept responsibility for their own and their children’s safety. Play equipment, trampolines, bikes and children’s safety equipment must be used at your own risk.
Guests must accept responsibility for their own and their children’s safety. Play equipment, trampolines, bikes and children’s safety equipment must be used at your own risk.
15. LEFT PROPERTY
We are happy to return any left property but we will charge £10 for postage and packaging - this will just about cover our time in relocating the items or items and sending them to you. For heavy items, we reserve the right to charge more.
